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Yes. Your receipt is required to file a claim.
No. You do not need to register your plan for it to be active. However, you will need your receipt to file a claim, so be sure to keep it in a safe place.
Bring the receipt for your plan back to the store where you purchased it for a refund.
Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it.
The Allstate Whole Home Electronics Protection Plan covers eligible electronics in your home for mechanical and electrical failures during normal use. Select portable electronics are also covered for life's accidents like drops and spills.
Select portable electronics (covered for product malfunctions and accidental damage) include: hard drives, keyboards, laptops, mice, video game consoles and controllers, smart security cameras, e-readers, tablets, headphones, cameras, camcorders, and wearables.
Non-portable electronics (covered for product malfunctions only, not accidental damage) include: desktops, computer monitors, modems, printers, routers, speakers, woofers, streaming devices, TVs, and projectors, as well as smart home items including doorbells, light dimmers, thermostats, smoke detectors, carbon monoxide detectors, and door locks.
Once you purchase the plan, any eligible electronics you already own, plus eligible electronics you buy while your plan is active, are automatically covered. It doesn't matter where or when you bought them, and you can cover as many items as you need.
There is a $2,000 per claim limit and an aggregate claim limit of $5,000 during a rolling 12-month period.
Cell phones and appliances do not qualify for the plan.
What items does the Allstate Whole Home Electronics Protection Plan cover?
The Allstate Whole Home Protection Plan covers your current electronics, plus ones you buy while your plan is active, including:
There are also additional requirements for some items to be eligible for coverage:
What is NOT covered by the Allstate Whole Home Electronics Protection Plan?
The Allstate Whole Home Electronics Protection Plan does not cover:
There are additional exclusions listed in the plan’s Terms & Conditions, which you can find here.
What is the difference between a manufacturer's warranty and the Allstate Whole Home Electronics Protection Plan?
Most manufacturers’ warranties only cover one specific item for a set amount of time. The manufacturer’s warranty also usually only covers defects in materials or workmanship, and most don’t cover power surges.
But with the Allstate Whole Home Electronics Protection Plan, you can cover as many eligible items—new and existing—for as long as your plan is active. The plan covers mechanical and electrical failures during normal use, including power surges. Select portable electronics are also covered for life's accidents like drops and spills. No proof of purchase is required, and you don’t need to register your products.
When does my coverage start?
Coverage starts as soon as you purchase the plan.
Doesn't homeowner's or renter's insurance cover electronics?
In most cases, homeowner’s and renter’s insurance will cover a loss due to theft, fire, wind or storm damage. But the Allstate Whole Home Electronics Protection Plan will cover the repair or replacement of your covered items in the event of a mechanical or electrical failure during normal use including power surges.
What is a service fee?
A service fee is a non-refundable fee that is due before each repair or replacement provided under the plan. You must pay the service fee with a valid debit or credit card before we service or replace your item.
Is there a time limit on how long I can cover certain electronics?
No. As long as you have an active plan, your eligible electronics are covered.
Do I need to register my eligible items and keep receipts for proof of purchase?
No. There is no need to register eligible products or keep receipts.
How do I file a claim?
You can file a claim by clicking the "start claim" button above. Many claims are approved instantly. For others, a specialist will guide you through next steps.
For smaller products, we will send you a prepaid shipping label so that you can mail it in for repair. We cover shipping to and from the repair depot.
For larger products such as TVs, we will schedule a convenient in-home service appointment.
What information do I need to provide in order to file a claim?
You will need to provide the make and model number of your eligible product. In some cases, the serial number may also be required.
How many claims can I file?
There is no limit to the number of claims you can file while your plan is active.
Are there brands that aren't covered?
No. All electronics brands are covered.
If I need a replacement for my covered item, will the replacement be the same brand? For example, if I have an Apple product will I get an Apple replacement?
If you need a replacement, you will receive a product that has equal or similar features, and functionality that performs to the factory specifications of the original product.
Do computers with sensitive information need to be wiped clean before they are sent in for a covered repair?
Yes. You should back up any data on your devices and wipe any sensitive information prior to repairs as some repairs may cause files to be deleted.
